Customer service/Technical support/updates :
Types of personal data :
Information about your case/request.
Your contact details, product serial number, product warranty information, place of purchase and other relevant information, which Octacore Technologies may inquire in order to proceed with your request.
Your user information, such as your personal details, information regarding your (paired) Octacore Technologies product(s), including product serial number(s), stock keeping unit no., product and app usage type, date and frequency, log -in credentials, encrypted credentials for third party services offered in our app, for instance Deezer and TuneIn, information on other users of Octacore Technologies app(s) within your household (if applicable), information you choose to attribute in connection with your Octacore Technologies devices, for instance when customizing name of your Octacore Technologies product(s), product use activity log and social media
Experience App :
Experience APP: We use TrueDepth API technologies (ARKit, with automatic estimation of the real-world directional lighting environment) to create AR effects within the App.
The only use of this information is to provide valuable user features. None of the information collected by the TrueDepth API ever leaves the user's device. We do not share this information with third parties, do not store or process in any other way the data which we accessed and used via TrueDepth API. For more information about TrueDepth API technologies, you may visit.
The information you have provided to us when purchasing products and contacting us, including contact information, products and offers you have clicked on.
If you have a Octacore Technologies account, we will also process your personal data submitted in relation to the account such as contact information, shopping history, profile data, shopping and web browsing history subject to your preferences. Personalization comes through analyzing and predicting aspects concerning your interests, preferences, behaviour etc. by making use of a combination of personal data obtained from you or from third parties. We may also use personal data received from web cookies, pixels, plug-in or other web tracing technologies for the same objectives. To find out more about the use of such technology, please read the section about Cookies.
Information about the items you have placed in your shopping cart (not checked out).
Customer experience :
Information provided when completing surveys, questionnaires and feedback forms, such as personal details as specified above, your Octacore Technologies product warranty ID, place of purchase, your feedback on your use of Octacore Technologies product(s) and evaluation of the same, and your location information.
We collect your feedback regarding your use of Octacore Technologies products and services by inviting you to complete surveys, questionnaires or feedback forms.
Your verifiable consumer request must :
a. Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal data, or an authorized representative;
b. Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it
We cannot respond to your request or provide you with personal data if we cannot verify your identity or authority to make the request and confirm the personal data relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal data provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
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